|Don't lose your Lemon Law rights|
If you go back the same day, the dealer will just write it on the same repair order and it will look like you were only there once. That's what they did to the Lexington car owner - so they'll do it to you too if you aren't careful.
And when you go back, use the exact same words to describe your problem as you used the first time you were there. Remember that it has to be the same defect. If the dealer writes it up differently than the first time you were in the shop, then the factory will treat it as a new defect.
And don't put up with the infamous excuse "no problem found" from your dealer. Same goes for "operating as designed." Those are just excuses for "we have no idea what's wrong and don't have time to look for it."
Why would a dealer say that if the problem is real? Simple.
The manufacturers do not pay their dealers to "try" to find a defect - they pay them to do an actual repair. And then they pay them at a discounted labor rate - they don't even pay the full hourly labor rate to their own dealers. The result?
Your dealer has a chance to do a paying repair job at the full hourly labor rate on a car that is not in their shop for warranty work - or they can spend their time working for free trying to figure out what's wrong with your new car and maybe not get paid a dime for their effort. Let's see ... work for free? or get paid for it? Gee, do you wonder which one they'll choose?
Don't let the service manager's smiling face fool you. They could be smiling because they have no clue what's wrong and their smile is all they've got to work with.
Who's looking out for you? No one is going to look out for you in the dealer's service department - no one but you yourself.
If you've got a lemon, don't take a chance. And when all else fails, call us on our Toll Free Ky Lemon Law Hotline at 1.888.331.6422 or email us right now (click here). Getting rid of lemons is what we do. Everyday.
Burdge Law Office
Because life is too short to drive a lemon